At Genius Book Publishing, we are dedicated to providing you with high-quality books that inspire and captivate. We stand behind the quality of our products and ensure that every book you receive is in perfect condition. In the unlikely event that your book arrives damaged or you encounter an issue with your purchase, please review our Return and Replacement Policy below.
If you receive a damaged book, we want to make things right. Our policy for damaged items is valid within 30 days of your receipt of the book based on the tracking information. We take your concerns seriously and are committed to resolving any issues promptly.
To initiate the replacement process for a damaged book, please follow these steps:
0. If you ordered your book through Buy with Prime (which will be the majority of the cases), you received a confirmation email from Buy with Prime. To initiate a return, go back to your Buy with Prime email and follow the steps found there.
1. Send an email to firstname.lastname@example.org with the subject line "Damaged Book Replacement" within 30 days of receiving the book. In your email, describe the circumstances of the damage and attach a clear photograph of the damaged book as proof.
2. We will review your email and photograph and begin the replacement process immediately. Rest assured, our commitment to quality means that we do not sell defective or damaged books.
3. Depending on the circumstances, we may request the return of the damaged book. This will be communicated to you during the replacement process.
4. We will refund your purchase no later than 5 days from receipt of the returned book.
For returns of books that are not damaged, our policy is also valid within 30 days of your receipt of the book based on the tracking information. If you wish to return a book, please follow these steps:
1. Send an email to email@example.com with the subject line "Book Return Request" within 30 days of receiving the book. In your email, provide details about your request and the reason for the return.
2. We require that the customer pays for the return shipping to Genius Book Publishing at the following address:
Genius Book Publishing
PO Box 250380
Milwaukee, Wisconsin 53225
The package must have tracking, which the customer should provide to us via email at the time of shipment. Please note that media mail, the least expensive USPS shipping method, automatically includes tracking.
3. Once we receive the returned book in good condition, we will process your refund.
For returns originating in Europe, special exceptions can be made at our discretion. Please contact us at firstname.lastname@example.org to discuss your specific situation.
Communication and Exceptions:
We value your satisfaction and strive to maintain positive customer relationships. If you encounter any issues with your order or wish to request an exception to our policy, please contact us at email@example.com before taking any action. We are here to work together to find the best solution and ensure your satisfaction.
By engaging with our Return and Replacement Policy, you agree to its terms and conditions. This policy is subject to change without prior notice, and the version published on our website at the time of your interaction will apply.
Thank you for choosing Genius Book Publishing. Your happiness and literary journey are our priorities.
Publisher, Genius Book Publishing